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Call Center CRM 8.6.2

 
Call Center CRM
Category: Communications / Other  
Author: Voicent Communications, Inc | Published: Apr 20, 2013
License: Freeware | O/S: Windows XP, Windows Vista, Windows 2000
File Number: 140368
Uninstaller: yes








Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations.

Use it to:

Automatically track all customer interactions
Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record.

Automatically save and manage Customer Opt-Out and Contact Preferences
Records customer opt-out selections for your auto dialing or predictive dialing campaigns; auto saves customer choices for preferred level of contact or mode of contact (phone, text, email, etc.) in IVR application when they call in.

Automatically display customer information to agents
Fully integrated with agent desktop software, Call Center CRM increases organizational intelligence and efficiency by automatically displaying customer information, such as contact and buying history, when a call is connected to an agent.

Intelligently, efficiently recognize callers and serve them accordingly
Automatically direct callers to the appropriate department, agent, Interactive Voice Recognition menu, recorded-message language, custom welcome message or however you'd like to personalize their experience when calling you.

Design and manage sales and marketing campaigns
Search customers and automatically create new outbound campaigns based on location, buying preferences, sales activity, purchasing history or other differentiation.

Call Center CRM Related Tags: Auto Opt-Out Management - Call Center Auto D - Call Center Crm - Call Center Dialers - Call Center Ivr - Call Center Management - Call Center Predictive Dialer - Customer Data Management - Customer Relationship Management - Predictive Dialer
File Size: 402.0 KB   Price: $0.00   Downloads: 24
Download Now! | Homepage | Screenshot | Report Link Error | Bookmark this page
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More Software from Voicent Communications, Inc:

Voicent IVR Studio - Voicent VoiceXML Gateway - Voicent Phone Appointment Reminder - Call Center Manager - Free Email Marketing: Broadcast By Email - Voicent AutoReminder - Voicent Agent Dialer - Voicent BroadcastByEmail - Voicent Broadcast By SMS - Voicent Flex PBX
 

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Call Center CRM also mentioned on ShareMe

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... Voicent CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and integrating with your business process seamlessly, Dashboard enables agents to deliver superior customer experiences for your organization. Key Features: - Fully integrated with Voicent Call Center CRM, agents are able to manage customer CRM records directly in Dashboard. - Full ...
 
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... Ai-CRM Lite Ai-CRM Lite app is an mobile extension of Ai-CRM Enterprise System. It simplifies and interacts with customer data which on the go, allowing customer to access own data from anywhere and anytime via own mobile device. -Works the way customer want it to works. -Easily managed with user friendly design. -Enhance productivity with mobile professional. -Rapidly deployed Ai-CRM Enterprise system is an Innovative CRM System who is a leader in the Enterprise CRM market. With the ...
 
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