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CCS Helpdesk Formerly - Outlook Helpdesk 4.0

 
CCS Helpdesk Formerly - Outlook Helpdesk
Category: Business & Productivity Tools / Other Related Tools  
Author: Crow Canyon Systems, Inc. | Published: Oct 27, 2012
License: Shareware | O/S: Windows
Uninstaller: no








CCS Help Desk leverages the power of Microsoft Exchange Server, Microsoft Outlook, and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations that are overwhelmed by user or customer requests and issues. How many times have you said, "I know we fixed that last month, but don't remember exactly what we did?" Now, you can just refer back to the completed ticket, which contains a record of who fixed it, when and how. This can all be done without the high expense and overhead of a standalone Help Desk solution. Users enter new tickets using Outlook, Web, or email. The Tickets are automatically sent to the Help Desk, a public folder residing on the Exchange server. From the Help Desk folder, your staff reviews and assigns the tickets to someone on your team. Once assigned, the team member is sent an email with a link to the ticket. He or she reads the ticket and enters status reports and time spent on the ticket log as work progresses. Users are able to see what is being done on their issue without having to contact the Help Desk. The user is informed by e-mail when the issue is resolved. CCS Help Desk is fully integrated with Microsoft Exchange Server and Active Directory: * Data resides in the Exchange public folders * Uses Exchange web server to connect with tickets via browser * Exchange event sinks are used to convert emails to tickets * Automatically connects to Active Directory to pull in user details * List of users comes from Active Directory * Ticket assignments are made from Active Directory list CSS Help Desk now links with CCS Network Inventory, an asset tracking and network auditing tool that is part of our support productivity tools. When you are working on a ticket, this will allow you to bring up information about the computer or asset involved, helping you to solve user problems quickly.

CCS Helpdesk Formerly - Outlook Helpdesk Related Tags: Exchange Support - Helpdesk - Helpdesk Software - Outlook - Track Issues - Trouble Ticket
File Size: 2.9 MB   Price: $295.00   Downloads: 1
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CCS Helpdesk Formerly - Outlook Helpdesk also mentioned on ShareMe

1.  Textmodule-Templates Helpdesk Fashion - Business & Productivity Tools/Other Related Tools
... Try Outlook as great Helpdesk for customer mails directed at Clothing- and Fashion-companies. This Plugin helps you at the using of the Fashion text modules for your helpdesk. All Fashion text phrases allow a multi-user system so that with a local network all helpdesk workers have the same helpdesk texts and have the same text modules. Get it now! ...
 
2.  Templates for Secretary Helpdesk texts - Business & Productivity Tools/Other Related Tools
... Employ Microsoft Outlook as powerful Helpdesk-solution for customer enquiry at Offices + assistants. This additional software supports you when you at the keeping + start of the Secretary text modules for your helpdesk. One receives a preset folder structure with the typical topics that happen in customer enquiry Offices + assistants, together with suggestions for boilerplates which often can be sorted into these segments. The Secretary text phrases allow a multi-user network so that with a ...
 
3.  Templates for Hotel Helpdesk texts - Business & Productivity Tools/Other Related Tools
... Try Microsoft's Outlook as powerful Helpdesk solution for customer enquiry to Hotel- / Pensions. One receives a specified structure with the typical topics which turn up in customer enquiry Hotel- / Pensions, together with suggestions for boilerplates which normally can be expected in these helpdesk areas. The Add-in for the Reply-Butler supports you when you with construction / administration of the Hotel-text modules for the helpdesk. All text ideas already have bilingual headlines / were ...
 
4.  Templates for the Fashion Helpdesk - Business & Productivity Tools/Other Related Tools
... Test Microsoft's Outlook as great helpdesk for customer queries directed at Fashion- + cloth-companies. The Plugin helps you with administration of the Fashion-text modules for the helpdesk. You'll get a predefined organisational structure with the typical subjects that happen in customer queries Fashion- + cloth-companies, accompanied by starting points for boilerplates that can be expected in this Outlook helpdesk categories. All templates for the boilerplates already have bilingual headlines ...
 
5.  Templates for Fashion Helpdesk texts - Business & Productivity Tools/Other Related Tools
... Employ MS-Outlook as Helpdesk solution for customer enquiry at Mode- + Fashion companies. You will get a predefined organisational structure with the usual questions which turn up in customer enquiry Mode- + Fashion companies, accompanied by starting points for text modules that often can be sorted into these areas. All templates for text modules already have bilingual headlines + were marked with icons to find them easily. This folder structure will be used in MS-Outlook with the software ...
 

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