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CRM Dashboard 9.0.5

 
CRM Dashboard
Category: Communications / Other  
Author: Voicent Communications, Inc | Published: Apr 16, 2014
License: Freeware | O/S: Windows XP, Windows Vista
File Number: 153946
Uninstaller: yes








Voicent CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and integrating with your business process seamlessly, Dashboard enables agents to deliver superior customer experiences for your organization.

Key Features:

- Fully integrated with Voicent Call Center CRM, agents are able to manage customer CRM records directly in Dashboard.
- Full integration with Call-scripting.
- Embedded browser that can automatically convert phone numbers to easy, click-to-call buttons.
- Includes a dialpad that can transfer, hold, park, record, and play audio during calls.
- Includes a special window for entering call notes and a drop-down box for quickly setting call dispositions.
- Visually displays incoming call ACD queues.
- Easily schedule customer callbacks, with automatic call back reminders.
- Fully integrated with Voicent FlexPBX for direct outbound dialing and voicemail handling.
- Allows integration and customization with 3rd party CRM services and software, such as Salesforce.com, SugarCRM, ZohoCRM, and MySQL databases.

CRM Dashboard Related Tags: Auto Opt-Out Management - Call Center Auto Dialer - Call Center Crm - Call Center Ivr - Call Center Management - Call Center Software - Call Center Solutions - Crm - Customer Data Management - Customer Relationship Management
File Size: 402.0 KB   Price: $0.00   Downloads: 9
Download Now! | Homepage | Screenshot | Report Link Error | Bookmark this page
Requirements: Windows 2000/XP/2003/2008/Vista/Win7/Win8
User Rating: Unrated
Rate It:
Editor Rating: 5 Stars5 Stars5 Stars5 Stars5 Stars

More Software from Voicent Communications, Inc:

Voicent IVR Studio - Voicent VoiceXML Gateway - Voicent Phone Appointment Reminder - Call Center Manager - Free Email Marketing: Broadcast By Email - Voicent AutoReminder - Voicent Agent Dialer - Voicent BroadcastByEmail - Voicent Broadcast By SMS - Voicent Flex PBX
 

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