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Chat, Customer, Customer Service Chat, Customer Service Support, Geolocation, Help, Helper, Im, Instant, Instant Message Alerts, Keyword, Live, Live Chat Support, Live Customer Service, Live Customer Support, Live Online Chat, Message, Online, Online Customer Support, Person, Real Time Tracking, Real-Time, Service, Support, Support Chat Live, Tracking, Visitor
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Category:
Internet
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Author: CustomerReach | Published: Jul 11, 2007
License: Commercial | O/S: Windows 2000/XP/2003 , Vista,Windows Tablet PC Edition 2005|Windows
Media Center Edition 2005|Windows Vista Starter|Windows Vista Home
Basic|Windows Vista Home Premium|Windows Vista Business|Windows Vista
Enterprise|Windows Vista Ultimate|Windows Vista Home Basic x64|Wi
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Uninstaller: no
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Provide live chat on your web site. Monitor web site activity in real-time and invite visitors to chat with you. Increase sales and enhance customer support by providing a live person to chat with visitors while interest is high.
Learn how visitors are using your site. Track the keywords that brought the visitor to your site and use geolocation to view the location of the visitor and improve the effectiveness of your advertising.
Visitors on your web site do not need to download any software to chat with you.
While chatting, your spelling is automatically checked. You can use 'QuickText' to send quick responses to commonly asked questions. You can also chat with a supervisor or other agent during a chat with a visitor. Multiple agents can be on a chat and, when a supervisor is in a chat, messages from the supervisor will not be visible to the visitor. Surveys can be created to capture additional information from visitors. Chats can be secured with 128-bit encryption.
The live chat buttons and visitor chat window are fully customizable. You can add your logo, change the layout, graphics and colors to integrate with your web site. You can also display your picture during a chat for a more personal touch. For advanced functionality, CustomerReach supports plug-ins allowing you to extend CustomerReach or integrate with other systems.
During after-hours, visitors can leave a message for you or you can configure CustomerReach to display a custom Web page.
CustomerReach is easy to setup - simply paste the CustomerReach tags onto your web pages.
CustomerReach is available as a server or hosted solution. Free trial. Free live chat version is available.
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File Size: 3.7 MB
Price: $24.95
Downloads: 3
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