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Hardware Inspector Service Desk 1.0 |
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Category:
Games
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Author: Database Harbor Software | Published: Sep 18, 2009
License: Shareware | O/S: Windows 2000/XP/2003/Vista
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File Number: 73435
Uninstaller: yes
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Hardware Inspector Service Desk is a valuable extension for Hardware Inspector and Hardware Inspector Client/Server, the all-in-one tools for computer inventory and management from Database Harbor Software. It is a web interface which provides effective communication between a user and a supporter. It helps users register on their own and submit their requests directly from their workplaces, which significantly shortens response-time from the support team and incident solution.
One request per problem is advised: as soon as the problem is solved the request can be closed and linked to the maintenance history of a workplace, device or license, which in its turn is a valuable data source for reporting on performance of the Service Desk staff and reliability of particular assets. Each request contains the history of messages and file attachments. The multi criteria filter allows users to sort requests by various parameters.
Hardware Inspector Service Desk is fully customizable. Administrators can change values of request parameters and specify which parameters are available for users: urgency, deadline, request type, etc. It provides for a large variety of support policies in organizations.
The program features automated assignment of responsibilities for request processing. Administrators can assign a request to either a user with supporter's rights or a support group. So when a user selects a request type, the responsibilities are automatically assigned.
Another feature is mailing notifications about new requests and changes in request which keep the support team posted on request statuses. The built-in mechanisms manage the mailing list: notifications are sent if a person has the right to receive notifications and if such person is responsible for a request. If there is no responsible person notifications are sent to all supporters in the organization to prevent the possibility of "lost" requests.
Hardware Inspector Service Desk Related Tags:
Helpdesk - Incident Management - Service Desk - Service Requests - Tickets
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File Size: 6.7 MB
Price: $129.00
Downloads: 127
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| Requirements: Pentium 133/64RAM |
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Hardware Inspector Service Desk also mentioned on ShareMe |
| 1. |
Hardware Inspector -
Utilities/System Utilities
... Hardware Inspector is a complete inventory and registration solution for businesses and advanced network infrastructures. It is a program that searches your PC and its configurations, installed hardware, serial numbers for the IT team, and any other data that could be useful to have in an inventory.Thanks to Hardware Inspector you don+t need to insert this information manually (although you can if you want). The program can import data obtained from ASTRA, ASTRA32, EVEREST or AIDA32 reports, so ...
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| 2. |
Web Help Desk -
Business & Productivity Tools/Other Related Tools
... The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs. Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests? uor STOP PAYING EXCESSIVE ANNUAL FEES for your current help desk software solution! Say "good bye" to your current, inefficient help desk solution and streamline your IT service desk with the Web Help Desk; the best of ...
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| 3. |
Help Desk for IIS -
Internet/Tools & Utilities
... Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient. ...
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| 5. |
DEKSI Network Inventory -
Internet/Tools & Utilities
... DEKSI Network Inventory provides a complete software and hardware inventory of all your network p.c.s. DEKSI Network Inventory is an extremely powerful, feature rich, advanced, but easy to use software system designed to provide network administrators with comprehensive and detailed reporting on all the software and hardware inventory installed on your networked computers. You can view the Information remotely, generate a variety of different reports, as well as track the changes that occurred ...
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