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Hardware Inspector Service Desk 1.0

 
Hardware Inspector Service Desk
Category: Games  
Author: Database Harbor Software | Published: Sep 18, 2009
License: Shareware | O/S: Windows 2000/XP/2003/Vista
File Number: 73435
Uninstaller: yes

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Hardware Inspector Service Desk is a valuable extension for Hardware Inspector and Hardware Inspector Client/Server, the all-in-one tools for computer inventory and management from Database Harbor Software. It is a web interface which provides effective communication between a user and a supporter. It helps users register on their own and submit their requests directly from their workplaces, which significantly shortens response-time from the support team and incident solution.
One request per problem is advised: as soon as the problem is solved the request can be closed and linked to the maintenance history of a workplace, device or license, which in its turn is a valuable data source for reporting on performance of the Service Desk staff and reliability of particular assets. Each request contains the history of messages and file attachments. The multi criteria filter allows users to sort requests by various parameters.
Hardware Inspector Service Desk is fully customizable. Administrators can change values of request parameters and specify which parameters are available for users: urgency, deadline, request type, etc. It provides for a large variety of support policies in organizations.
The program features automated assignment of responsibilities for request processing. Administrators can assign a request to either a user with supporter's rights or a support group. So when a user selects a request type, the responsibilities are automatically assigned.
Another feature is mailing notifications about new requests and changes in request which keep the support team posted on request statuses. The built-in mechanisms manage the mailing list: notifications are sent if a person has the right to receive notifications and if such person is responsible for a request. If there is no responsible person notifications are sent to all supporters in the organization to prevent the possibility of "lost" requests.

Hardware Inspector Service Desk Related Tags: Helpdesk - Incident Management - Service Desk - Service Requests - Tickets
File Size: 6.7 MB   Price: $129.00   Downloads: 128
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Requirements: Pentium 133/64RAM
User Rating: 1.5 Stars1.5 Stars1.5 Stars1.5 Stars1.5 Stars
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Editor Rating: 5 Stars5 Stars5 Stars5 Stars5 Stars

More Software from Database Harbor Software:

Hardware Inspector Client/Server
 

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Hardware Inspector Service Desk also mentioned on ShareMe

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... Hardware Inspector Client/Server is an advanced tool for computer hardware and software management. Single database for all branch offices can be accessed via the Internet. It doesn't require servers like MS SQL or MySQL. The program is known for high data safety and efficiency. Access to the data can be restricted at several levels: access to the database, device types, workplaces tree nodes and program features. Such an approach allows different specialists to work with data without ...
 
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