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Help Desk Premier 4.5

 
Help Desk Premier
Category: Business & Productivity Tools  
Author: Help Desk Software | Published: Mar 27, 2013
License: Commercial | O/S:
File Number: 139897
Uninstaller: yes








Help Desk Premiere is a customer support program available on the web created by BrightBox Solutions and Help-Desk-Software, LLC. It's goal? Give customer support techs in any industry the tools they need to be able to solve complaints and issues faster and more efficiently. With Help Desk Premiere, your team can avoid some of the most common pitfalls in the support industry, including having tickets fall through the cracks and lengthy customer wait times.

The program's service request organization system lets you keep track of a customer's history, monitor the steps your team has taken and receive status updates throughout the service process. Plus, customers will be able to follow along with the status of their tickets at any time during the process. Help Desk Premiere's ticket escalation system lets you assign priority to specific issues or customers and it will also alert your techs if an urgent ticket hasn't been resolved in a certain period of time.

Once a service rep has successfully solved a ticket, it can be added to Help Desk Premiere's knowledge base as an instructional article. That way, your staffers will be able to learn from each other and collaborate on fixes like never before. Best of all, Help Desk Premiere's comprehensive security features keep your customers personal data from falling into the wrong hands.

Help Desk Premier Related Tags: Call Tracking Software - Customer Support Software - Help Desk Software - Helpdesk Software - Issue Tracking Software - Service Desk Software - Ticket Management - Trouble Ticket
File Size: 116.8 MB   Price: $995.00   Downloads: 333
Download Now! | Homepage | Buy Now! | Screenshot | Report Link Error | Bookmark this page
Requirements: 4 GB RAM
User Rating: Unrated
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Editor Rating: 5 Stars5 Stars5 Stars5 Stars5 Stars

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Help Desk Premier - Help Desk Software
 

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Help Desk Premier also mentioned on ShareMe

1.  Help Desk Premier - Help Desk Software - Business & Productivity Tools/Other Related Tools
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2.  Webuzo for Trellis Desk - Internet/Servers
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5.  HelpSTAR - Help Desk Software - Business & Productivity Tools/Other Related Tools
... Help Desk Software (from $4995, 45 day MBG) HelpSTAR supports ITIL processes for best-practice service management, including: TE Problem Management and Incident Management TE Change Management TE Knowledge Management TE Dashboards for real time Tactical Management TE Configuration Management TE Service Level Agreements (SLA`s) TE Asset Management including License Compliance TE 45 Day Unconditional Money Back Guarantee ...
 

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