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ITIL Service Management Toolkit (ITSM To 2.11

 
ITIL Service Management Toolkit (ITSM To
Category: Educational / Other  
Author: ProcessWorx LLC | Published: Feb 09, 2013
License: Shareware | O/S: Windows XP, Windows NT, Windows Me, Windows 98, Windows 95, Windows 3.x, Windows 2003, Windows 2000
Uninstaller: no








The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template- ITSM Service Delivery & Support Process Overviews- Integrated ITSM Framework (CobiT, COSO, ITIL & ISO)- ITIL Process Charter Template - Process Maturity Advanced Self Assessment Workbook - Roles & Responsibilities (ARCI) Template All templates include specific examples and guidelines for accelerated deployment. Specific guidance for implementation includes base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations...and more.

File Size: 2.7 MB   Price: $129.00   Downloads: 4
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More Software from ProcessWorx LLC:

ProcessWorx CMDB - IT Service Management Toolkit Vol. 1 - ITIL Service Management Excellerator
 

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ITIL Service Management Toolkit (ITSM To also mentioned on ShareMe

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... This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more comprehensive IT Service Management (ITSM) Toolkit that can be leveraged by IT professionals and organizations interested in standard, tactical deployment of IT services based on the ITIL framework. ...
 
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... From running a small Help Desk to managing Enterprise Infrastructure, .Biz is the scalable, reliable, customizable, full featured solution for you, Successfully competes with Remedy/BMC,Service Desk, HEAT, Track-IT! and others...Our largest site is 400+ Agents logging 5000+ Requests / month supporting !9,000 End Users at a global Bank. Unlimited License + Source Code + Free Software = Incredible Value Do you want a Demo or have questions? To get your completely free and unlimited license,just ...
 
3.  ITIL Practice - Mobile/Education
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