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Category:
Business & Productivity Tools / Other Related Tools
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Author: Polar | Published: Apr 08, 2007
License: Freeware | O/S: Windows 2000/XP/2003
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File Number: 46632
Uninstaller: yes
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Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.
Key advantages:
- Source code available for purchase
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing models
Key benefits:
- Fully functional web based help desk, commercially free for 1 named user
- Reports and clear user-friendly interface
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Increase support staff awareness of both customer expectations and IT service management objectives
- Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable.
- Customer service requests are fulfilled through Service Level Management processes
- Achieve consistent service levels
- Balance required service levels against the service cost
- Minimize the adverse business impact of incidents through faster resolution (enabled with the automated support processes)
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Solve the spam problem by transferring communication from email to help desk
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File Size: 9.5 MB
Price: $0.00
Downloads: 268
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Homepage | Buy Now! | Screenshot | Report Link Error
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| Requirements: Server Requirements: Windows 2000 (IIS 5.0) or Windows XP (IIS 5.1) or Windows 2003 (IIS 6.0), Microsoft .NET Framework Version 1.1, MS SQL Server 2000 or MS SQL Server 2005 Express or MS SQL Server 2005; Client Requirements: MS Internet Explorer 6.0 or better |
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User Rating:
Unrated
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Published: Jul 06, 2007 |
| Jitbit Help-Desk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere via Web.
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Published: Jul 06, 2007 |
| Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
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Polar Help Desk Free also mentioned on ShareMe |
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Polar Help Desk Details - Business & Productivity Tools
... Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.
Key advantages
- Easily ...
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Macros Details - Business & Productivity Tools
... Macros - Help Desk Reply Automation and Macro Software.
Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...)
it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved by your support staff can reduce help desk costs and save you thousands of dollars and free them up to do other tasks. ...
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Help Desk for IIS Details - Internet/Tools & Utilities
... Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient. ...
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3D Arctic Bear Advanced Details - Utilities/Other Utilities
... GameFalls.com has released new advanced version of great 3d free picturesque Screen Saver 3D Arctic Bear. The polar bear appears on the drifting ice-floe but he has some stock stolen from careless geologists. So he has a nice rest and relaxes listening to the music (in this version you can listen to it too), sometimes he starts to dance (fantastic animation!), sometimes the beer comes to the end and cunning cute pet asks you to buy him more. If you cannot refuse him - go to our web site shop ...
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