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Category:
Business & Productivity Tools / Other Related Tools
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Author: Polar | Published: Apr 08, 2007
License: Freeware | O/S: Windows 2000/XP/2003
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File Number: 46632
Uninstaller: yes
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Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.
Key advantages:
- Source code available for purchase
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing models
Key benefits:
- Fully functional web based help desk, commercially free for 1 named user
- Reports and clear user-friendly interface
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Increase support staff awareness of both customer expectations and IT service management objectives
- Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable.
- Customer service requests are fulfilled through Service Level Management processes
- Achieve consistent service levels
- Balance required service levels against the service cost
- Minimize the adverse business impact of incidents through faster resolution (enabled with the automated support processes)
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Solve the spam problem by transferring communication from email to help desk
Polar Help Desk Free Related Tags:
Computer Technical Support - Customer Support Software - Help Desk - Help Desk Software - Helpdesk - Helpdesk Software - Helpdesk System - Online Technical Support - Technical Support - Trouble Ticket
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File Size: 9.5 MB
Price: $0.00
Downloads: 356
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| Requirements: Server Requirements: Windows 2000 (IIS 5.0) or Windows XP (IIS 5.1) or Windows 2003 (IIS 6.0), Microsoft .NET Framework Version 1.1, MS SQL Server 2000 or MS SQL Server 2005 Express or MS SQL Server 2005; Client Requirements: MS Internet Explorer 6.0 or better |
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User Rating:
Unrated
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 More Software from Polar:
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Polar SpellChecker Component - Polar Draw Component - Polar Zip Component - Polar Crypto Component - Polar Help Desk - Polar Crypto Light - Polar Zip Light Free - Polar Component Suite - Polar Crypto Light Free |
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Published: Jul 06, 2007 |
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Published: Jul 06, 2007 |
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Polar Help Desk Free also mentioned on ShareMe |
| 1. |
Polar Help Desk -
Business & Productivity Tools
... Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.
Key advantages
- Easily ...
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| 3. |
Polar Crypto Light Free -
Programming/Components & Libraries
... Polar Crypto Light is simple to use, supports the securest, most recommended cryptographic standards and crypto systems. It is an ActiveX control which seamlessly adds encryption features to your Windows applications. It is easy to use, it encrypts strings, buffers and files. It uses public and private RSA keys for encryption/decryption (256-bit symmetric keys for AES) and provides general process information (detecting errors in the encryption/decryption process and reporting the current status ...
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Polar Component Suite -
Programming/Components & Libraries
... Polar Component Suite includes Polar Zip Component, Polar Draw Component, Polar Crypto Component and Polar SpellChecker Component with full source code at no extra cost! Source code written in MS Visual C++ for each component offers you unlimited freedom in customizing your ideal solution. This is valuable both for further customization as well as for security reasons. You will find such an extra value with no other components! Fully functional trial version is also available so you can evalute ...
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| 5. |
Polar Zip Light -
Programming/Other
... Polar Zip Light is an ActiveX control that adds effective data compression solutions to your Windows applications. This program lets you add, extract, delete and list files.It is an ideal tool for individuals, small businesses and professional software developers. And maybe the best thing is that it is a good solution both for professional programmers and novices.Polar Zip Light is totally free and easy to use. ...
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