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Public Folder HelpDesk for Outlook 9 |
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Category:
Business & Productivity Tools / Microsoft Office Add-ins
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Author: kalmstrom.nu Outlook Solutions | Published: Feb 16, 2007
License: Shareware | O/S: Windows 2000/XP/2003
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File Number: 44947
Uninstaller: yes
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Collaborate on helpdesk tickets in Outlook. Auto-create tickets from e-mail. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables.
Outlook form can be customized by administrator. VB 6 and dhtml source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (500 US$ including 1 year support) - no limits on number of users.
Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.
Public Folder HelpDesk for Outlook Related Tags:
Call Center - Helpdesk - Issue Tracking - Outlook - Support
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File Size: 10.6 MB
Price: $500.00
Downloads: 110
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| Requirements: Exchange Server 5.5 or later |
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User Rating:
Unrated
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Public Folder HelpDesk for Outlook also mentioned on ShareMe |
| 1. |
Public Folder Watcher -
Communications/E-Mail Tools
... Overview - Public Folder Watcher (PFW) is an add-on for Microsoft Outlook enabling support of notifications about changes in Exchange Public Folders and providing a status of unread email messages. It works similar to standard Outlook email notifications, but also has several additional features that may be useful for those who use Public Folders. The add-on is integrating into Microsoft Outlook and providing access to its settings through menu in Outlook. Everyone is familiar with standard ...
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| 2. |
Public ShareFolder -
Communications/E-Mail Tools
... Share Microsoft Outlook PST files with all Calendar, Contacts, Tasks, Emails and Notes with Public ShareFolder for Outlook. Without needing an Exchange Server or Windows Server. Share Microsoft Outlook PST files with Public ShareFolder. Create, edit, view or delete your co-worker's items OCtliveOCL as you can do it with your own Personal Folders in Outlook. A user control interface manage permissions to single folders or the complete folder list. ...
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| 3. |
Public Contact After Reply for Outlook -
Internet/E-mail
... Public Contact after Reply for Outlook (Public CAR for Outlook) is an addon for Microsoft Outlook, which create automatically Outlook contacts after reply to a received E-Mail. This function is supported in Outlook-Express but not in Outlook. In Outlook-Express you can find this function in Outlook under Options as: Add addresses automatically to Contacts after reply. Again, this is an addon for Outlook, not for Outlook-Express. We developed this technically meaningful function with this addon ...
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| 4. |
Outlook HelpDesk -
Communications/E-Mail Tools
... Outlook Helpdesk helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Outlook, and distributed among your support managers with ease. ...
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| 5. |
Public ShareFolder for Outlook -
Business & Productivity Tools/Microsoft Office Add-ins
... Share Outlook without Exchange. Shared calendars, shared contacts, shared inbox. Public ShareFolder makes it possible for several users to connect simultaneously the same Outlook PST files with full access and rights for read and write for all connected users. To share contacts, calendars, tasks or inboxes, is one of the most important functions of groupware solutions. Public ShareFolder supplies this access with all Outlook versions (97-2003). Normally it is not possible without a Microsoft ...
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