If your head is in a spin since Royal Mail's introduction of the 'pricing in proportion' postage pricing scale to work out the cost of sending things then fear not!
IT assets account for the largest proportion of the overall IT spend, therefore, ensuring they are properly managed and maintained becomes one of the highest priority corporate goals for any organization where TCO (Total Cost of Ownership) is high on
For the majority of computer support desks, a large proportion of the time is spent collecting information about the clients system in order to diagnose the problem.