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  • Acronis True Image for Mac   (Henry)

    Takes full backup of a Mac system which includes saved files and folder plus installed apps.

  • Lodgit Desk Hotel Software for Mac   (Arnold)

    I run a small guest house in Nepal where this software is in use for last two years, we felt this is good enough for any...

  • XolidoSign   (Zico)

    Allows me to insert signature on any document automatically before dispatching, other software requires manual instruction.

  • Wurlie   (Tenesy)

    Make unlimited number of short urls with this script without knowing much about processes that take place in background.

  • Start Hotspot   (heltvet)

    You may turn your android phone to a wifi hotspot but your data may be misused unless you have some sort of control over...

  • NCheck Bio Attendance Trial for Windows   (Jeusme)

    The system is implemented in my office premises, it maintains the employees in and out time accurately, helps the accounts...

  • FirePlotter   (Kacper)

    Monitors all in-coming and outgoing traffic to your PC, also shows the consumed bandwidth to calculate internet bill.

  • FolderMill   (Fairyn)

    FolderMill is an automation software which looks for incoming files and send them to printer by filtering as per your...

  • DocuVieware   (Sigfrid)

    Fully featured document viewer which can be added in your page to load and read almost any type files, the software can...

  • Kiosk Software   (Emmerentiana)

    Restricts access to the public computers and kiosks to prevent changes or viruses from affecting it, hence you need no...

Help Desk Premier Screenshot




Help Desk Premiere is a customer support program available on the web created by BrightBox Solutions and Help-Desk-Software, LLC. It's goal? Give customer support techs in any industry the tools they need to be able to solve complaints and issues faster and more efficiently. With Help Desk Premiere, your team can avoid some of the most common pitfalls in the support industry, including having tickets fall through the cracks and lengthy customer wait times. The program's service request organization system lets you keep track of a customer's history, monitor the steps your team has taken and receive status updates throughout the service process. Plus, customers will be able to follow along with the status of their tickets at any time during the process. Help Desk Premiere's ticket escalation system lets you assign priority to specific issues or customers and it will also alert your techs if an urgent ticket hasn't been resolved in a certain period of time. Once a service rep has successfully solved a ticket, it can be added to Help Desk Premiere's knowledge base as an instructional article. That way, your staffers will be able to learn from each other and collaborate on fixes like never before. Best of all, Help Desk Premiere's comprehensive security features keep your customers personal data from falling into the wrong hands.

Back to Help Desk Premier Details page

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